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| Category: |
Information Technology |
| Ad Number: |
24456 |
| Date Posted: |
05/26/2009 |
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Responsibility:
*Manage team of Service Desk Representatives,employee selection,ongoing performance mgmt,compensation admin,training&dev,goal setting&team bldg acts
*Assess,identify&develop team skills by facilitating&providing feedback to team members on Cuz svc&communication skills in order to enhance quality of support&Cuz satisfaction
*Manage cuz satisfaction&recovery situation
*Re-assignmt of tickets based on utilisation,if required
*Monitor escalation procedure based on SLA
*Review open ticket list on daily basis&provide report on action plan for each ticket
*Maintain high morale within team thru open communication
*Communicate&coordinate with other BU to plan for product release,project handover
*Maintain knowledge on current industry wide trends& potential impact on support biz
Req:
*Dip in IT/Engrg
*3/4 years similar exp
Salary:Neg
Location:C'wealth
Working Hours:5days
Email to:jr@proteamconsultancy.com |
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| Type: |
Full-Time Permanent |
| Posted By |
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click above for more
info on this user
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| Name: |
jr proteamconsultancy |
| Region: |
Northern Singapore |
| Country: |
Singapore |
| Email: |
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